lovely garden hotel We stayed 3 nights. The gardens are wonderful with humming birds galore. We had a bungalow in the garden which was very cute. The... read moreWe stayed 3 nights. The gardens are wonderful with humming birds galore. We had a bungalow in the garden which was very cute. The rooms do get chilly in the evening but the hotel provide wood-burning fires in rooms and hot water bottles in bed so it wasn't an issue. The lounges were spacious and again the fires made them cosy. The staff were very helpful. The food was simple and tasty and portion size about right. The reception desk can organise guides if needed though the leaflets etc could have been more plentiful and informative, but we got by. Well located for exploring Andean life. read less

Amazing place for families, with on exception - a goose that bites Our grandchildren, ages 8 + 10 loved the Hacienda ( so did we). Our room was great, the food was good + the grounds... read moreOur grandchildren, ages 8 + 10 loved the Hacienda ( so did we). Our room was great, the food was good + the grounds ( including the Monastery + the sables) were gorgeous. There was so much for the kids to do on the grounds ( run around, look at animals, horse back ride, play in the playground, fibpnd the secret passageway). Then I got bitten by a goose ( one of the animals in the stable area). I was surprised that they had a animal running around that would bite someone ( I'm glad it was me, not my grandchildren). The bite was swollen + painful and I was unhappy, but I'm okay. I hope they got rid of the goose. read less

So gorgeous! My family of four (two kids who are 10 and 12 and parents) stayed here for two nights and I wished it would have... read moreMy family of four (two kids who are 10 and 12 and parents) stayed here for two nights and I wished it would have been longer. Such a beautiful place in such beautiful countryside. The room was gorgeous, the grounds are amazing. The hotel has an English speaking staff, which is pretty rare in Ecuador - it was not necessary for us, but it made things easy. We easily arranged horseback riding at their stables, which was delightful (though our guide definitely was not English speaking). Coming back to hot water bottles and a roaring fire was unbelievably relaxing.

I thought the hotel restaurant was ok. Somewhat overpriced but the food was good. Our breakfast in a much cheaper hotel in Quito was better than the included breakfast here but again, it was totally fine. Service is great. They arranged a driver for us for 5:30 am to the Quito airport and everything (including a little breakfast to go) was ready and waiting for us. Our cab driver knew a ton about the area and told us interesting tidbits the whole way back to the airport (in Spanish). read less